Is buying from Emotiontech reliable?

Emotion Technology has participated in the Hong Kong Book Fair since 2011. We are committed to promoting the popularization of e-book reading in Hong Kong. In the past, Emotiontech focused on providing e-book reader distribution. Today, Emotiontech has grown to more than 100 authorized distributors at more than 300 sales outlets including Fortress , Sunling, Bookazine Book Store, Foresoon Compuete etc. We have a great reputation for our quality after-sales services which has earned the loyalty of Hong Kong customers and further established our reputable brand over the past years. In recent years, there are more and more people in Hong Kong are looking for gadgets from oversea distributors. However, with overseas orders, the warranty program is absent. We believe a reliable warranty service is crucial to our gadget lovers. We know the helpless dealing with an overseas merchant and the hassle of constant waiting for help over the phone or endlessly describing your situation to multiple agents. Not to mention the expensive phone bill or countless emails back and forth. That’s exactly why we created Emotiontech, we introduce you to incredible overseas gadgets and provide a Trouble-Free Warrantee Service to protect you.

Do I need to pay delivery charges for online shopping?

All Emotiontech online store products can enjoy local free shipping service, which is convenient for you to buy your favorite products without leaving home under the epidemic situation.

What should I do if the specific product are sold out or unavailable after I make the payment online ?

In general, we will contact our supplier and check for the inventory before we make the confirmation with you. And we will only process the credit card authorization once we have make the confirmation with customer.  If the product is out of stock for a foreseeable future, customer can request a refund from us.

After ordering the goods, when can I receive the goods?

After we receive the customer’s order, we will arrange delivery by SF Express on the next working day. SF Express will generally deliver the goods to customers within one to two days.

What should I do if I have a problem with the product ?

No worry, you can contact our customer service hotline . If the problem still persist, you can send the defective device to one of our repair drop off center for inspection.

I don’t know how to use the product . What can I do?

Emotiontech has always been committed to providing high-quality after-sales service to our customers. You can contact our customer service team. We are happy to provide you with one-on-one teaching so you can get familiar with the product.